On Thursday, July 24, Spartanburg Water System (SWS) experienced a water main break in the Union St. area of Spartanburg, near the entrance to Duncan Park. A contractor has been working in the area to replace the aged water line. The break caused some customers to experience an interruption of service or low water pressure. A Boil Water Advisory is currently in effect for the following addresses impacted:
1. 601 UNION ST
2. 631 UNION ST
3. 635 UNION ST
4. 432 VIRGINIA ST
5. 436 VIRGINIA ST
6. 444 VIRGINIA ST
7. 450 VIRGINIA ST
8. 454 VIRGINIA ST
9. 470 VIRGINIA ST
10. 494 VIRGINIA ST
11. 717 UNION ST
12. 725 UNION ST
13. 801 UNION ST
14. 827 UNION ST
15. 903 UNION ST
16. 905 UNION ST
17. 911 UNION ST
18. 1011 UNION ST
19. 1015 UNION ST
20. 1025 UNION ST
21. 1027 UNION ST
For the full advisory:
Our Customer Experience team is always ready to handle your questions.
Customer Experience Representatives are available Monday through Friday, 8 a.m.-5 p.m. After-hours emergencies can be called in at (864) 585-8296.
Customer Experience Representatives can provide information on the cause of the outage, areas affected, and estimated time that service will be restored.
Our maintenance staff periodically flushes water from the distribution lines through the system’s fire hydrants. Customers in areas that are undergoing this routine maintenance may see a temporary decrease in water pressure or a temporary discoloration of water. During this time, discolored water and/or trapped air in your water lines may be experienced.
In the event of a water main break, customers may experience a brief interruption of service or a reduction in normal water pressure. Once it is repaired, the affected area will be thoroughly flushed and tested to assure that no contamination has occurred. As a precautionary measure until test results can be reviewed, customers may be advised to boil water intended for drinking or cooking for at least one full minute prior to use. In addition, any ice made from water that has not been boiled should not be used for drinking purposes.
When a boil water advisory is put into place, water samples from the affected areas are collected and analyzed by our South Carolina Department of Health and Environmental Control-certified laboratory.
Typically, results are finalized within a 24-hour window, though may take longer. When the results of the sampling indicate that the water meets state and federal standards for safe drinking water the boil water advisory is lifted (repealed) and customers are notified through a variety of methods.
Customer Experience can dispatch a team member to verify the meter reading. If you have a confirmed leak on your property, call Customer Experience to have your service turned off during repairs or to restore service when repairs are complete.
Call us if you have concerns about water pressure. We can perform a pressure test at your meter to determine the amount of pressure being delivered from the main line.