Taste and odor issue
Update – January 2:
Spartanburg Water continues to receive questions and concerns regarding recent changes in the taste and odor of your drinking water. We understand how noticeable and unpleasant this can be, and we want you to know that our team is taking this issue very seriously.
Our operators and water quality professionals are working to correct the issue before the treatment process - with our Advanced Oxidation System - and by fine-tuning traditional treatment methods to address high levels of MIB, a naturally occurring compound associated with algae, in our drinking water reservoirs. At this time, MIB levels in the reservoirs are higher than we have seen in recent years.
While we continue to investigate the cause of these elevated levels, we want to clearly reassure our customers: your drinking water remains safe and meets all regulatory standards.
Because treated water must move through hundreds of miles of pipes before reaching customers, we cannot provide a firm timeline for when the musty taste and odor will fully dissipate. However, we anticipate improvement as water continues to move through the distribution system.
Spartanburg Water is committed to providing safe, reliable, and high-quality drinking water. We appreciate your patience and understanding, and we thank you for trusting our team as we work diligently to address this issue.
Billing and Service Fees
All customer payments made using a credit or debit card, PayPal, PayPal Credit or Amazon Pay will include a $3 convenience fee for each transaction, paid to our third-party payment processing service, Paymentus.
For questions regarding our rate and fee structure, or our billing cycle, please review the following information or contact Customer Experience at (864) 582-6375.
- Customer Experience will work with anyone experiencing a valid hardship in paying a bill so that water service is not interrupted. There are also multiple local agencies that provide assistance to individuals and families who qualify. If you are in need of financial assistance with your water or sewer bill, call Customer Experience at 864-582-6375 for more information.
BILLING AND COLLECTION PROCEDURES
All water accounts are billed monthly (approximately 30 days).
DUE DATE FOR CURRENT CHARGE
Current charges are payable within 25 days of the bill date. (Due dates may fall on weekends or holidays). For unpaid account balances as of the next bill date, a late charge of $1.50 plus 1.5% of the water balance will apply.
PAST DUE BALANCE
Unpaid charges as of the next bill date will be shown on the bill as a past due balance. Customers are notified of the last day to pay the past due balance to avoid service disconnection for nonpayment status, 12 days after the next bill date. There will not be a separately mailed Past Due Notice. Spartanburg Water will attempt a final notification by phone, text, and email for customers that provide us with their current contact information.
SERVICE DISCONNECTION FOR NON-PAYMENT STATUS
The last date to pay the Past Due balance will be shown on the bill. After this date, a non-payment service charge of $35 will be added to the account and service is subject to disconnection.
CUSTOMER NOTIFICATIONS
For customers that provide Spartanburg Water with up-to-date information for phone, text and email messages, Spartanburg Water will attempt a final notification at least two days prior to the Past Due balance due date.
Customer Service Fees
- New Account Fee - $30
- Returned Check Charge - $25
Non-Payment Service Fees
- Non-payment fee - $35
- Lock meter charge - $20
- Meter block/removal fee - $45
- Tampering fee - $145*
- (*Plus cost of damaged equipment)
- After-hours turn on fee - $30
Unpaid Account Balances
- Late charge - $1.50
- Additionally, 1.5% of the water balance will apply
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