Billing and Service Fees

All customer payments made using a credit or debit card, PayPal, PayPal Credit or Amazon Pay will include a $3 convenience fee for each transaction, paid to our third-party payment processing service, Paymentus.

For questions regarding our rate and fee structure, or our billing cycle, please review the following information or contact Customer Experience at (864) 582-6375.

• Customer Experience will work with anyone experiencing a valid hardship in paying a bill so that water service is not interrupted. There are also multiple local agencies that provide assistance to individuals and families who qualify. If you are in need of financial assistance with your water or sewer bill, call Customer Experience at 864-582-6375 for more information.

BILLING AND COLLECTION PROCEDURES

All water accounts are billed monthly (approximately 30 days).

DUE DATE FOR CURRENT CHARGE

Current charges are payable within 25 days of the bill date. (Due dates may fall on weekends or holidays). For unpaid account balances as of the next bill date, a late charge of $1.50 plus 1.5% of the water balance will apply.

PAST DUE BALANCE

Unpaid charges as of the next bill date will be shown on the bill as a past due balance. Customers are notified of the last day to pay the past due balance to avoid service disconnection for nonpayment status, 12 days after the next bill date. There will not be a separately mailed Past Due Notice. Spartanburg Water will attempt a final notification by phone, text, and email for customers that provide us with their current contact information.

SERVICE DISCONNECTION FOR NON-PAYMENT STATUS

The last date to pay the Past Due balance will be shown on the bill. After this date, a non-payment service charge of $35 will be added to the account and service is subject to disconnection.

CUSTOMER NOTIFICATIONS

For customers that provide Spartanburg Water with up-to-date information for phone, text and email messages, Spartanburg Water will attempt a final notification at least two days prior to the Past Due balance due date.