Notice: "Water Quality" paper slips are not from Spartanburg Water
It’s come to our attention that some of our customers have received “Water Quality” paper slips that include a QR code.
Please note that this is not a communication from Spartanburg Water, and appears suspicious. We recommend that you do not use your digital device to access the QR code. If you have questions, please contact our Customer Experience team at (864) 582-6375.
Customer Assistance Program
How We Can Assist
Spartanburg Water is proud to offer the support of our Customer Assistance Program to any customers experiencing a valid hardship in paying their water or sewer bills.
Our program offers options for those who need help with their outstanding balances – including payment arrangements and referrals to local charitable organizations.
For more information, please call our Customer Experience team at (864) 582-6375.
Good Neighbor Program
As part of our customer assistance efforts, our Good Neighbor Program, implemented in 1992, is a charitable contribution program designed to assist needy individuals in paying their water and sewer bills, and administered by the Spartanburg Salvation Army.
For more information on how you can help your neighbors in need of assistance, please call our Customer Experience team at (864) 582-6375.
How to Contribute:
- Customers can choose to make a one-time donation, or have a set donation amount each month added to their bill by calling our Customer Experience team.
- Customers can also select to have their bill rounded up each month through our “Operation Round Up” initiative.
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