Customer Assistance Program

How We Can Assist

Spartanburg Water is proud to offer the support of our Customer Assistance Program to any customers experiencing a valid hardship in paying their water or sewer bills.

Our program offers options for those who need help with their outstanding balances – including payment arrangements and referrals to local charitable organizations.

For more information, please call our Customer Experience team at (864) 582-6375.

 

Good Neighbor Program

As part of our customer assistance efforts, our Good Neighbor Program, implemented in 1992, is a charitable contribution program designed to assist needy individuals in paying their water and sewer bills, and administered by the Spartanburg Salvation Army. 

For more information on how you can help your neighbors in need of assistance, please call our Customer Experience team at (864) 582-6375.

How to Contribute:

- Customers can choose to make a one-time donation, or have a set donation amount each month added to their bill by calling our Customer Experience team. 

- Customers can also select to have their bill rounded up each month through our “Operation Round Up” initiative.

• Use Our Online Form to Sign-up for "Operation Round Up"